Bigtent Direct Custom Order
For Bigtent Direct Custom Orders, you can request items from BD brands we carry that aren’t listed on our site. These products will be shipped directly from Asia to your address.
🔗 For more details about BD (Bigtent Direct)
Bigtent Direct FAQ
Check the most common FAQ about Bigtent Direct
1. Will I have to pay anything beyond what I paid at checkout?
Most customers don’t see any surprise charges—but since Bigtent Direct™ products ship internationally, you may receive a separate invoice from the shipping provider for customs duties, brokerage fees, or local taxes. These charges are standard and determined by your local government and carrier. Please respond promptly to avoid delivery delays.
2. What are the benefits of Bigtent Directâ„¢?
Youre getting authentic overseas gear at better prices without the hassle.
You’ll save on retail markups, since we ship directly to your door from the country of origin using affordable air freight. Almost all items are Bigtent exclusives, only available through us in North America.
And best of all? We handle everything in English: shopping, secure checkout, shipping updates, customer support, and even warranty claims.
No overseas confusion. No language barrier. Just great gear, delivered right.
3. Do I really need shipping insurance?
Yes, and we highly recommend it. International shipping always carries some risk—loss, damage, or theft.
By adding SavedBy Package Protection to your order, you’re covered. If anything goes wrong, you can easily file a claim.
Without it, BigTent Outdoors cannot be held responsible once the package leaves our warehouse.
4. Will you be adding more brands and products to Bigtent Directâ„¢?
Absolutely! We’re constantly curating new gear from brands that share our values of quality and performance.
More than 20 trusted brands and hundreds of exclusive products are lined up for launch. Stay tuned—this is just the beginning!
5. Which products are available with Bigtent Directâ„¢?
Just look for these signs:
- An orange Bigtent Directâ„¢ flag on the product photo.
- A mention of Bigtent Directâ„¢ in the product description.
- The Bigtent Directâ„¢ Collection Page (coming soon) that features all eligible gear in one place.