General Policy
Shipping
Definitions
To ensure clarity throughout this policy, the following terms are defined as follows:
Bigtent: Refers to Bigtent Outdoor Equipment Ltd., a Canadian retailer operating both a physical showroom and an online store, specializing in curated outdoor gear and equipment.
Bigtent Direct™: A cross-border shopping service provided by Bigtent Outdoor Equipment Ltd., offering select international brands delivered via air freight directly from overseas manufacturers to the customer’s door, with support from Bigtent’s local customer service team.
Bigtent Direct™ Product: A product available on the Bigtent website that is fulfilled through the Bigtent Direct™ service. These items are shipped directly from overseas manufacturers, not from local inventory, and are subject to specific shipping and return policies outlined herein.
Note
⚠️ Bigtent Direct™ products falls under a separate policy.
Orders through Bigtent Direct™ may involve different carriers, timelines, and delivery terms.
1. Shipping Destinations
We deliver to residential and commercial addresses in all provinces of Canada, most states in the United States, and selected countries around the world.
Shipping eligibility by country can be found in the navigation menu. If you can’t find your country in the drop down, please ask us whether it can be shipped by starting a chat in the bottom right corner.
Countries We Cannot Ship To:
Afghanistan, Andorra, Ascension Island, Belarus, British Indian Ocean Territory, Kosovo, Russia, São Tomé & Príncipe, Sudan, Thailand, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Nepal, Tajikistan, Turkmenistan
2. Shipping Fees & Estimation
Shipping fees are calculated during checkout based on the product type, quantity, and destination.
To estimate the shipping cost before completing your order, simply add the item to your cart and enter your postal code in the shipping estimate field.
If your order includes both items eligible for free shipping and those that are not, shipping charges will apply only to the items that do not qualify for free shipping.
3. Order Cut-Off Time & Processing Schedule
Orders placed before 1PM PST on business days (Tuesday through Friday) are prioritized for same-day shipping, but may be shipped the next business day depending on carrier pickup schedules.
Most orders ship from British Columbia (BC).
4. Shipping Confirmation & Tracking
Once an order is shipped, a shipping confirmation email will be sent including order details, a tracking link, and an estimated arrival date. Customers can track their order status in real time.
5. International Orders
Bigtent Outdoor is located in Canada and offers international shipping. Depending on the shipping method selected, orders may be dispatched from either Canada or South Korea.
For deliveries to addresses outside of Canada, all shipments are processed on a Delivered Duty Unpaid (DDU) basis, as customs regulations and tariff policies vary by country and may change without notice.
Under DDU, customers are responsible for the following charges, if applicable:
- Customs duties
- Brokerage or clearance fees
- Local sales tax
These charges are not included in the purchase price. They are determined by the destination country and the delivery provider, and must be paid prior to final delivery.
In some cases, the local customs office or shipping carrier may contact customers directly. Prompt response is recommended to avoid delays.
These procedures and charges are standard in cross-border e-commerce.
Bigtent does not control or pre-calculate these fees.
These charges and processes are standard in cross-border e-commerce transactions. Bigtent does not control or pre-calculate these charges.
6. Shipping Package Protection (SavedBy™)
Bigtent Outdoor recommends SavedBy Package Protection for all deliveries.
If SavedBy Package Protection is deselected at checkout**, Bigtent Outdoor Equipment Ltd.** assumes no liability for packages that are lost, damaged, or stolen.
Customers ordering for showroom pickup should remove SavedBy at checkout.
For more details on SavedBy’s coverage and policies, please visit: https://savedby.io/policies.
SavedBy provides:
- Coverage for lost, damaged, or stolen packages
- Fast claim resolution & 24/7 support
- File A Claim
- User Privacy
- Terms of Service
For full coverage details, visit SavedBy’s Policy Page.
7. Regions with Additional Shipping Fees
Extra charges may apply to remote or hard-to-access areas.
For example;
Canada: Yukon, Newfoundland, and certain rural areas
USA: Alaska, Puerto Rico, Hawaii, Etc.
We are committed to transparency in our shipping practices. And we are happy to provide detailed information on any additional fees that may apply to your order by email after checkout.
8. Special Shipping Conditions
8.1. Shipping to P.O. Boxes and Rural Areas
Only Canada Post Standard is available.
Please allow additional delivery time.
Some cases may require an additional delivery fee.
8.2. Order Pickup (Showroom)
Orders may be picked up during business hours from:
📍 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada
Shipping fee will be refunded upon pickup.
Business hours: Tue-Sat 10am-7pm PST
8.3. Address Change After Shipment
If you request an address change after receiving a shipping confirmation, any costs associated with re-consignment or re-delivery will be the customer’s responsibility.
9. Product-Specific Shipping Policies
9.1. Jackery Products
- Shipping available to Canada only
- Fees calculated automatically at checkout
9.2. iKamper Rooftop Tents
- Shipping to Canada only
- Delivery time: 1–3 weeks
- iKamper rooftop tents are heavy items and may require additional manpower during receipt. It's advisable to seek assistance from family or friends.
- inspect the product and note any damage on the driver’s receipt and contact us for assistance.
For items that are too large or fragile to be shipped via Canada Post, UPS, or CANPAR, we have a partnership with FASTFRATE, a specialist in large parcel freight transportation and delivery.
Please make sure to inspect the contents of the delivery during the delivery. If you have any concerns regarding the condition or packaging of the ordered items, please describe the issue on the delivery receipt provided by the driver and contact us for assistance.
10. Taxes by Province/Territory (Canada)
Bigtent Outdoors collects applicable taxes based on shipping destination.
| Province/Territory | Tax Type | Rate |
|---|---|---|
| BC | PST + GST | 7% + 5% |
| AB, SK, MB, NT, YT, NU | GST only | 5% |
| ON | HST | 13% |
| NB, PE, NL | HST | 15% |
| NS | HST | 14% |
| QC | QST + GST | 9.975% + 5% |
11. Questions
If you have any questions, reach out via Support Chat.
Cancel, Return & Exchange
Definitions
To ensure clarity throughout this policy, the following terms are defined as follows:
Bigtent: Refers to Bigtent Outdoor Equipment Ltd., a Canadian retailer operating both a physical showroom and an online store, specializing in curated outdoor gear and equipment.
Bigtent Direct™: A cross-border shopping service provided by Bigtent Outdoor Equipment Ltd., offering select international brands delivered via air freight directly from overseas manufacturers to the customer’s door, with support from Bigtent’s local customer service team.
Bigtent Direct™ Product: A product available on the Bigtent website that is fulfilled through the Bigtent Direct™ service. These items are shipped directly from overseas manufacturers, not from local inventory, and are subject to specific shipping and return policies outlined herein.
Note
⚠️ Bigtent Direct™ products falls under a separate policy
Orders through Bigtent Direct™ may involve different carriers, timelines, and delivery terms.
1. Support Chat for a Cancellation, Return, or Exchange
All post-order requests must be initiated through our Support Chat.
Please have the following information ready:
- Your order number
- Supporting documentation (e.g., photos in the case of a refund or exchange)
- The reason for your request
2. Cancellations Policy
| Order Status | Cancellation Available? | Customer Responsibility |
|---|---|---|
| Before fulfillment begins | ✔ Yes | - 3.5% payment processing fee |
- Restocking/handling fee (if applicable) | | After fulfillment begins or item shipped | ✖ No | Wait until delivery is complete and proceed with the return process (see Section 3) |
2.1 Pre-shipping Cancellations
Cancellations are only possible before fulfillment begins. If approved, the following non-refundable fees apply:
- Payment processing fee: 3.5% of total purchase amount to ****cover the payment processing and administrative costs.
- Restocking & handling fee (if applicable)
Refunds will be issued to your original payment method and may take up to ten (10) business days, depending on your financial institution.
Alternatively, you may request store credit to avoid the 3.5% processing fee.
2.2 Post-shipping Cancellations
Once fulfillment has begun or the item has shipped, cancellations are no longer possible. Customers must wait for the delivery to complete and then initiate a return.
In such cases, the following are non-refundable:
- Transaction fee: 3.5% of total purchase amount
- Original international air freight (non-refundable)
- Return shipping cost to Bigtent showroom in Canada
- Applicable restocking fees
2.3. Rooftop Tents
- Before we ship out, we are able to cancel and refund the amount with a deduction of 3.5% of transaction fee.
- Due to their size and shipping logistics, rooftop tents cannot be returned or refunded once the shipping started or picked up.
2.4. Address Changes
- If you request an address change after receiving a shipping confirmation, any additional re-consignment or holding fees will be your responsibility.
3. Return and Refund Policy
3.1 Fees & Deductions
Returns that are not the result of an error on the part of Bigtent—including cases of change of mind, incorrect item selection, or other customer-initiated reasons—the customer is responsible for the following:
- Transaction fee: 3.5% of total purchase amount
- Original shipping cost (non-refundable)
- SavedBy Shipping Protection cost
- Return shipping cost (to Bigtent showroom in Canada)
- Brokerage fees (if international return from outside of Canada)
- Applicable restocking fees
*** If returning from outside of Canada**, any incurred brokerage charges during the return shipping process are non-refundable. In such cases, additional processing time of up to 15 business days may be required after arrival due to coordination with shipping carriers.
*Note: Unfortunately, sale items cannot be refunded.
3.2 Return Eligibility Criteria
To qualify for a return, all of the following conditions must be met:
- Return window: Return request must be started within 15 days of delivery.
- Pre-approval required: Customers must contact our **Support Chat** before sending any items back. Unapproved returns may not be accepted.
- Product condition: Items must be unused, in their original packaging, and in resalable condition.
- Sale items cannot be refunded.
Returns that do not meet these criteria may be subject to a partial refund or denied entirely.
| Product Condition | Refundable Amount | Notes |
|---|---|---|
| Brand new / unopened / in perfect condition | 100% | *Minus any applicable fees |
| Packaging opened or damaged, item unused | 80% | *Minus any applicable fees |
| Missing internal packaging or protection | 50% | *Minus any applicable fees |
| Used or damaged product | Not eligible | No refund possible |
*Minus any applicable fees: All refunds exclude original shipping, return shipping, restocking fees and 3.5% transaction fees.
3.3 Return Procedure
To initiate a return:
-
Submit a Return Request
Contact us within the return period through our Support Chat.
Include clear photos of the items and their packaging you wish to return. This helps us assess their condition and provide you with an accurate estimate of your potential refund.
-
Wait for Approval
Once your request is reviewed and approved, you will receive a return shipping label and detailed return instructions.
-
Repack the Item
Carefully repack the item in its original packaging. Make sure all original contents (manuals, accessories, tags, etc.) are included. The product must be in new and resalable condition.
-
Attach the Return Label
Securely attach the provided return shipping label to the outside of the package.
-
Ship the Package
Drop off the return package at the designated carrier's location as instructed.
Note: We are not responsible for lost or damaged items during return transit. Please keep your tracking information until the return is completed.
-
Inspection & Refund
Once we receive and inspect your return, we will notify you whether your refund request is rejected or approved. If approved, refunds will be issued to your original payment method and may take up to ten (10) business days, depending on your financial institution. (See section 3.1 & 3.2)
3.4 Non-refundable Items
The following items are not eligible for return or refund:
- Items marked as final sale or discounted
- Customized or hygiene-related products
- Return window expired
- Products that show visible signs of use, wear, or damage
- Unauthorized returns without approval
- The return request was submitted after the eligible return window (within 15 days of delivery).
4. Exchange Policy
| Request Timing | Exchange Option |
|---|---|
| Before Shipment (Pre-fulfillment) | Exchange possible upon approval. Applicable fees (e.g. restocking, partial transaction fee) may apply. |
| After Shipment (Post-fulfillment) | Exchange not available. Please complete return process for refund after receiving, then place a new order. |
4.1 Exchanges Before Shipping or Store Pickup
Exchanges can be requested before your order has been shipped or picked up from the store.
- If the requested exchange results in a partial refund (e.g., switching to a lower-priced item), a 3.5% transaction fee will be deducted from the refunded amount.
4.2 Exchanges After Shipping or Store Pickup
Bigtent does not offer direct product exchanges after dispatching or picking up.
If you wish to exchange for a different product, please follow the steps below:
- Complete the return process for the original item following to our Return/Refund Policy
- Place a new order separately
Please note:
- Return shipping costs are the responsibility of the customer.
- All returned items will be inspected upon receipt. Refunds may be issued in full or partially based on item condition. (See section 3.1 & 3.2)
- A 3.5% transaction fee may be deducted from the refund amount .
- Customers are advised to review our full Return/Refund Policy before proceeding.
5. Damaged or Defective Items
If your item arrives damaged or shows signs of a manufacturing defect, please contact us via Support Chat within 7 days of delivery. Be sure to include your order number and clear photos of the issue so our team can assist you promptly.
Please review the following distinctions:
- Product defects or functional issues not caused during transit are handled through the manufacturer’s warranty process. Our team will help initiate this if applicable.
- Transit-related damage (e.g. crushed packaging, broken parts) is only covered if you opted in for SavedBy Package Protection at checkout. If SavedBy Package Protection was deselected by the customer, Bigtent Outdoor Equipment Ltd. is not liable for any shipping-related issues, including damage, loss, or theft during delivery. We strongly recommend reviewing our Shipping Protection section for full details prior to completing your order.
6. Questions
If you have any questions, reach out via Support Chat.
Warranty
If you ever experience an issue with one of our products, please contact us via Support Chat. We'll do our best to solve the problem as soon as possible.
Note
⚠️ This warranty applies only to customers who purchased directly from Bigtent Outdoors Equipment Ltd. or an authorized dealer. Warranty does not cover second-hand purchases and clearance-sale items.
⚠️ Bigtent Direct™ products falls under a separate policy.
1. General Warranty Information
1-1. Warranty Coverage
Warranty coverage applies to manufacturer defects in materials or workmanship under normal, intended use. All claims are subject to review and approval by the original brand or manufacturer.
Covered Under Warranty:
- Structural defects
- Missing components
- Material failures not caused by user handling
Not Covered Under Warranty:
- Damage caused by accidents, abuse, or misuse
- Improper maintenance or care
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic imperfections that do not affect functionality
- Shipping-related damage (refer to 3. Shipping Insurance in the shipping policy)
1-2. Warranty Period
The following chart outlines standard warranty periods based on product categories. These are general guidelines; actual coverage may vary depending on the brand. For brand-specific details, see sections below.
All warranty periods begin from the original purchase date stated on your receipt.
| Product Category | Standard Warranty Period |
|---|---|
| Tents & Shelters | 1 Year |
| Sleeping Bags & Pads | 1 Year |
| Outdoor Furniture | 1 Year |
| Apparel & Accessories | 6 Months – 1 Year |
2-3. How to Submit a Warranty Claim
To initiate a warranty claim:
- Contact us via Support Chat.
- Provide your order number, clear photos of the issue, and a brief description in the chat
- Our team will forward the claim to the brand and guide you through the next steps
Warranty claims must be submitted within the applicable warranty period to be considered valid.
2-4. Shipping Responsibility
If a physical return is required during the warranty process, in general:
- Customers are responsible for round-trip shipping between their location and Bigtent’s Vancouver showroom.
- If the item requires additional servicing by the manufacturer after inspection, shipping between Bigtent and the manufacturer will be covered by Bigtent or the manufacturer.
- However, actual shipping responsibility may vary depending on the brand
3. Questions
If you have any questions, reach out via Support Chat.
Brand-Specific Warranty Terms
Claymore Warranty (2 Year Warranty)
Bigtent Outdoors Equipment Ltd. no longer processes warranty claims for Claymore branded products. For any warranty-related inquiries, please contact the brand directly at www.claymoreoutdoor.com.
Claymore's warranty does not cover:
- Expired warranty period
- Misuse or improper handling
- Unauthorized repairs or disassembly
- Power supply or cable issues
- Natural disasters
iKamper Warranty (2 Year Warranty)
As of March 31, 2025, Bigtent Outdoors Equipment Ltd. is no longer a dealer for iKamper. Warranty claim procedures vary depending on your date of purchase:
For purchases made on or before March 31, 2025
If you purchased your iKamper product on or before this date, it was during Bigtent's official dealer partnership with iKamper. Therefore, all warranty claims should be processed through iKamper Canada, in accordance with the brand’s global warranty policy.
To request service or assistance, please contact iKamper Canada directly at: 👉 iKamper Warranty Claim
For purchases made on or after April 1, 2025
All iKamper warranty claims for products purchased through Bigtent Outdoors Equipment Ltd. after this date will be fully supported and processed by Bigtent Outdoors Equipment Ltd.
We are committed to ensuring that customers continue to receive the full benefits of their warranty coverage without disruption. Please rest assured that we will handle all qualifying claims with the same or even better level of care and accountability expected from iKamper.
To begin a claim, please contact our support team: [Chat with us]
[Bigtent’s Warranty Coverage for iKamper Products]
Roof Top Tents (2-Year Limited Warranty)
Bigtent offers a limited warranty for a period of two years from the date of purchase. During this time, we will provide replacement parts for any manufacturing defects, at our discretion, free of charge. However, installation of these parts is the customer’s responsibility.
Please note that the warranty does not cover the following:
- UV-related damage to fabric or gel coat
- Wear and tear from normal use, including cosmetic imperfections (e.g., discolored vinyl windows, surface scratches, or dents on the tent shell)
- Damage resulting from improper use, accidents, or negligence
- Weather-related damage (such as from wind or storms)
- Cosmetic changes that do not affect the tent’s functionality
- Any modifications or repairs made by the customer without authorization
Kitchen Systems, Sleep Systems & Rooftop Tent Accessories (1-Year Limited Warranty)
For accessories and systems related to cooking and sleeping, Bigtent provides a one-year limited warranty from the date of purchase. Defective products or components will be replaced at our discretion at no additional cost to the customer.
However, this warranty excludes the following:
- UV damage to fabric or painted surfaces
- Normal wear and cosmetic damage from regular use
- Damage due to user error, accidents, or misuse
- Weather-related incidents such as storm or wind damage
- Changes in appearance that do not affect the product’s performance
Jackery Warranty (2 Year Warranty)
Bigtent Outdoors will replace any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Jackery Warranty does not cover all issues, such as the ones below:
- Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
- Attempted repair by anyone other than an authorized facility
- Any product purchased through an online auction house.
- Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
Nanga Warranty (Lifetime Warranty)
Lifetime Warranty: If the sleeping bag needs to be repaired, Nanga headquarters(in Japan) will provide the repair or replacement for defective parts at no cost. The round-trip shipping costs need to be paid by the customers. Use **Support Chat** to get the support for the Nanga Warranty.
Nanga warranty does not cover all issues, such as the ones below:
- Damage caused due to the user’s mishandling, abuse, or improper operation.
- Damage caused by arbitrary or personal repair or disassemble at an unauthorized service center.
- Damage caused by a natural disaster.
Front Runner Warranty
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Pelican Warranty
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Hydro Flask Warrant
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Price Matching & Protection
We want to ensure that you are happy with your shopping experience. With that said, Bigtent will attempt to price match your purchase if a competitor offers it at a lower price.
Price Matching
If you find a lower price for the same product before making your purchase, please send us the product page (URL link), and we will attempt to match its price. Contact us via Support Chat.
- Price matching applies only to Canadian websites.
- Clearance and seasonal sale prices are excluded.
- The price match is based on the total cost, including product price and shipping fees.
- The product must be identical and in stock.
This does not apply to price differences from the source of our website. It may take a few days for price adjustments to be reflected on Google Shopping.
Price Protection
- If one of our products has a price drop within 7 days of purchase date, contact us via **Support Chat** with your original order number.
- Bigtent Outdoors will create a Store Credit (a coupon code) for the difference in price, excluding taxes and shipping.
- Store Credit cannot be used in combination with other coupon codes.
- Store Credit will expire in 60 days after activation.
- Price Protection does not include Clearance sales, Holiday sales, Black Friday, and Flash sales events such as Summer sale.
Privacy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bigtentoutdoor.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies :
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal account number), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works,
you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below :
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Currency Conversion
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Definitions
To ensure clarity throughout this policy, the following terms are defined as follows:
Bigtent: Refers to Bigtent Outdoor Equipment Ltd., a Canadian retailer operating both a physical showroom and an online store, specializing in curated outdoor gear and equipment.
Bigtent Direct™: A cross-border shopping service provided by Bigtent Outdoor Equipment Ltd., offering select international brands delivered via air freight directly from overseas manufacturers to the customer’s door, with support from Bigtent’s local customer service team.
Bigtent Direct™ Product: A product available on the Bigtent website that is fulfilled through the Bigtent Direct™ service. These items are shipped directly from overseas manufacturers, not from local inventory, and are subject to specific shipping and return policies outlined herein.
Note
⚠️ Bigtent Direct™ products falls under a separate policy.
Orders through Bigtent Direct™ may involve different carriers, timelines, and delivery terms.
1. Shipping Destinations
We deliver to residential and commercial addresses in all provinces of Canada, most states in the United States, and selected countries around the world.
Shipping eligibility by country can be found in the navigation menu. If you can’t find your country in the drop down, please ask us whether it can be shipped by starting a chat in the bottom right corner.
Countries We Cannot Ship To:
Afghanistan, Andorra, Ascension Island, Belarus, British Indian Ocean Territory, Kosovo, Russia, São Tomé & Príncipe, Sudan, Thailand, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Nepal, Tajikistan, Turkmenistan
2. Shipping Fees & Estimation
Shipping fees are calculated during checkout based on the product type, quantity, and destination.
To estimate the shipping cost before completing your order, simply add the item to your cart and enter your postal code in the shipping estimate field.
If your order includes both items eligible for free shipping and those that are not, shipping charges will apply only to the items that do not qualify for free shipping.
3. Order Cut-Off Time & Processing Schedule
Orders placed before 1PM PST on business days (Tuesday through Friday) are prioritized for same-day shipping, but may be shipped the next business day depending on carrier pickup schedules.
Most orders ship from British Columbia (BC).
4. Shipping Confirmation & Tracking
Once an order is shipped, a shipping confirmation email will be sent including order details, a tracking link, and an estimated arrival date. Customers can track their order status in real time.
5. International Orders
Bigtent Outdoor is located in Canada and offers international shipping. Depending on the shipping method selected, orders may be dispatched from either Canada or South Korea.
For deliveries to addresses outside of Canada, all shipments are processed on a Delivered Duty Unpaid (DDU) basis, as customs regulations and tariff policies vary by country and may change without notice.
Under DDU, customers are responsible for the following charges, if applicable:
- Customs duties
- Brokerage or clearance fees
- Local sales tax
These charges are not included in the purchase price. They are determined by the destination country and the delivery provider, and must be paid prior to final delivery.
In some cases, the local customs office or shipping carrier may contact customers directly. Prompt response is recommended to avoid delays.
These procedures and charges are standard in cross-border e-commerce.
Bigtent does not control or pre-calculate these fees.
These charges and processes are standard in cross-border e-commerce transactions. Bigtent does not control or pre-calculate these charges.
6. Shipping Package Protection (SavedBy™)
Bigtent Outdoor recommends SavedBy Package Protection for all deliveries.
If SavedBy Package Protection is deselected at checkout**, Bigtent Outdoor Equipment Ltd.** assumes no liability for packages that are lost, damaged, or stolen.
Customers ordering for showroom pickup should remove SavedBy at checkout.
For more details on SavedBy’s coverage and policies, please visit: https://savedby.io/policies.
SavedBy provides:
- Coverage for lost, damaged, or stolen packages
- Fast claim resolution & 24/7 support
- File A Claim
- User Privacy
- Terms of Service
For full coverage details, visit SavedBy’s Policy Page.
7. Regions with Additional Shipping Fees
Extra charges may apply to remote or hard-to-access areas.
For example;
Canada: Yukon, Newfoundland, and certain rural areas
USA: Alaska, Puerto Rico, Hawaii, Etc.
We are committed to transparency in our shipping practices. And we are happy to provide detailed information on any additional fees that may apply to your order by email after checkout.
8. Special Shipping Conditions
8.1. Shipping to P.O. Boxes and Rural Areas
Only Canada Post Standard is available.
Please allow additional delivery time.
Some cases may require an additional delivery fee.
8.2. Order Pickup (Showroom)
Orders may be picked up during business hours from:
📍 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada
Shipping fee will be refunded upon pickup.
Business hours: Tue-Sat 10am-7pm PST
8.3. Address Change After Shipment
If you request an address change after receiving a shipping confirmation, any costs associated with re-consignment or re-delivery will be the customer’s responsibility.
9. Product-Specific Shipping Policies
9.1. Jackery Products
- Shipping available to Canada only
- Fees calculated automatically at checkout
9.2. iKamper Rooftop Tents
- Shipping to Canada only
- Delivery time: 1–3 weeks
- iKamper rooftop tents are heavy items and may require additional manpower during receipt. It's advisable to seek assistance from family or friends.
- inspect the product and note any damage on the driver’s receipt and contact us for assistance.
For items that are too large or fragile to be shipped via Canada Post, UPS, or CANPAR, we have a partnership with FASTFRATE, a specialist in large parcel freight transportation and delivery.
Please make sure to inspect the contents of the delivery during the delivery. If you have any concerns regarding the condition or packaging of the ordered items, please describe the issue on the delivery receipt provided by the driver and contact us for assistance.
10. Taxes by Province/Territory (Canada)
Bigtent Outdoors collects applicable taxes based on shipping destination.
| Province/Territory | Tax Type | Rate |
|---|---|---|
| BC | PST + GST | 7% + 5% |
| AB, SK, MB, NT, YT, NU | GST only | 5% |
| ON | HST | 13% |
| NB, PE, NL | HST | 15% |
| NS | HST | 14% |
| QC | QST + GST | 9.975% + 5% |
11. Questions
If you have any questions, reach out via Support Chat.
Definitions
To ensure clarity throughout this policy, the following terms are defined as follows:
Bigtent: Refers to Bigtent Outdoor Equipment Ltd., a Canadian retailer operating both a physical showroom and an online store, specializing in curated outdoor gear and equipment.
Bigtent Direct™: A cross-border shopping service provided by Bigtent Outdoor Equipment Ltd., offering select international brands delivered via air freight directly from overseas manufacturers to the customer’s door, with support from Bigtent’s local customer service team.
Bigtent Direct™ Product: A product available on the Bigtent website that is fulfilled through the Bigtent Direct™ service. These items are shipped directly from overseas manufacturers, not from local inventory, and are subject to specific shipping and return policies outlined herein.
Note
⚠️ Bigtent Direct™ products falls under a separate policy
Orders through Bigtent Direct™ may involve different carriers, timelines, and delivery terms.
1. Support Chat for a Cancellation, Return, or Exchange
All post-order requests must be initiated through our Support Chat.
Please have the following information ready:
- Your order number
- Supporting documentation (e.g., photos in the case of a refund or exchange)
- The reason for your request
2. Cancellations Policy
| Order Status | Cancellation Available? | Customer Responsibility |
|---|---|---|
| Before fulfillment begins | ✔ Yes | - 3.5% payment processing fee |
- Restocking/handling fee (if applicable) | | After fulfillment begins or item shipped | ✖ No | Wait until delivery is complete and proceed with the return process (see Section 3) |
2.1 Pre-shipping Cancellations
Cancellations are only possible before fulfillment begins. If approved, the following non-refundable fees apply:
- Payment processing fee: 3.5% of total purchase amount to ****cover the payment processing and administrative costs.
- Restocking & handling fee (if applicable)
Refunds will be issued to your original payment method and may take up to ten (10) business days, depending on your financial institution.
Alternatively, you may request store credit to avoid the 3.5% processing fee.
2.2 Post-shipping Cancellations
Once fulfillment has begun or the item has shipped, cancellations are no longer possible. Customers must wait for the delivery to complete and then initiate a return.
In such cases, the following are non-refundable:
- Transaction fee: 3.5% of total purchase amount
- Original international air freight (non-refundable)
- Return shipping cost to Bigtent showroom in Canada
- Applicable restocking fees
2.3. Rooftop Tents
- Before we ship out, we are able to cancel and refund the amount with a deduction of 3.5% of transaction fee.
- Due to their size and shipping logistics, rooftop tents cannot be returned or refunded once the shipping started or picked up.
2.4. Address Changes
- If you request an address change after receiving a shipping confirmation, any additional re-consignment or holding fees will be your responsibility.
3. Return and Refund Policy
3.1 Fees & Deductions
Returns that are not the result of an error on the part of Bigtent—including cases of change of mind, incorrect item selection, or other customer-initiated reasons—the customer is responsible for the following:
- Transaction fee: 3.5% of total purchase amount
- Original shipping cost (non-refundable)
- SavedBy Shipping Protection cost
- Return shipping cost (to Bigtent showroom in Canada)
- Brokerage fees (if international return from outside of Canada)
- Applicable restocking fees
*** If returning from outside of Canada**, any incurred brokerage charges during the return shipping process are non-refundable. In such cases, additional processing time of up to 15 business days may be required after arrival due to coordination with shipping carriers.
*Note: Unfortunately, sale items cannot be refunded.
3.2 Return Eligibility Criteria
To qualify for a return, all of the following conditions must be met:
- Return window: Return request must be started within 15 days of delivery.
- Pre-approval required: Customers must contact our **Support Chat** before sending any items back. Unapproved returns may not be accepted.
- Product condition: Items must be unused, in their original packaging, and in resalable condition.
- Sale items cannot be refunded.
Returns that do not meet these criteria may be subject to a partial refund or denied entirely.
| Product Condition | Refundable Amount | Notes |
|---|---|---|
| Brand new / unopened / in perfect condition | 100% | *Minus any applicable fees |
| Packaging opened or damaged, item unused | 80% | *Minus any applicable fees |
| Missing internal packaging or protection | 50% | *Minus any applicable fees |
| Used or damaged product | Not eligible | No refund possible |
*Minus any applicable fees: All refunds exclude original shipping, return shipping, restocking fees and 3.5% transaction fees.
3.3 Return Procedure
To initiate a return:
-
Submit a Return Request
Contact us within the return period through our Support Chat.
Include clear photos of the items and their packaging you wish to return. This helps us assess their condition and provide you with an accurate estimate of your potential refund.
-
Wait for Approval
Once your request is reviewed and approved, you will receive a return shipping label and detailed return instructions.
-
Repack the Item
Carefully repack the item in its original packaging. Make sure all original contents (manuals, accessories, tags, etc.) are included. The product must be in new and resalable condition.
-
Attach the Return Label
Securely attach the provided return shipping label to the outside of the package.
-
Ship the Package
Drop off the return package at the designated carrier's location as instructed.
Note: We are not responsible for lost or damaged items during return transit. Please keep your tracking information until the return is completed.
-
Inspection & Refund
Once we receive and inspect your return, we will notify you whether your refund request is rejected or approved. If approved, refunds will be issued to your original payment method and may take up to ten (10) business days, depending on your financial institution. (See section 3.1 & 3.2)
3.4 Non-refundable Items
The following items are not eligible for return or refund:
- Items marked as final sale or discounted
- Customized or hygiene-related products
- Return window expired
- Products that show visible signs of use, wear, or damage
- Unauthorized returns without approval
- The return request was submitted after the eligible return window (within 15 days of delivery).
4. Exchange Policy
| Request Timing | Exchange Option |
|---|---|
| Before Shipment (Pre-fulfillment) | Exchange possible upon approval. Applicable fees (e.g. restocking, partial transaction fee) may apply. |
| After Shipment (Post-fulfillment) | Exchange not available. Please complete return process for refund after receiving, then place a new order. |
4.1 Exchanges Before Shipping or Store Pickup
Exchanges can be requested before your order has been shipped or picked up from the store.
- If the requested exchange results in a partial refund (e.g., switching to a lower-priced item), a 3.5% transaction fee will be deducted from the refunded amount.
4.2 Exchanges After Shipping or Store Pickup
Bigtent does not offer direct product exchanges after dispatching or picking up.
If you wish to exchange for a different product, please follow the steps below:
- Complete the return process for the original item following to our Return/Refund Policy
- Place a new order separately
Please note:
- Return shipping costs are the responsibility of the customer.
- All returned items will be inspected upon receipt. Refunds may be issued in full or partially based on item condition. (See section 3.1 & 3.2)
- A 3.5% transaction fee may be deducted from the refund amount .
- Customers are advised to review our full Return/Refund Policy before proceeding.
5. Damaged or Defective Items
If your item arrives damaged or shows signs of a manufacturing defect, please contact us via Support Chat within 7 days of delivery. Be sure to include your order number and clear photos of the issue so our team can assist you promptly.
Please review the following distinctions:
- Product defects or functional issues not caused during transit are handled through the manufacturer’s warranty process. Our team will help initiate this if applicable.
- Transit-related damage (e.g. crushed packaging, broken parts) is only covered if you opted in for SavedBy Package Protection at checkout. If SavedBy Package Protection was deselected by the customer, Bigtent Outdoor Equipment Ltd. is not liable for any shipping-related issues, including damage, loss, or theft during delivery. We strongly recommend reviewing our Shipping Protection section for full details prior to completing your order.
6. Questions
If you have any questions, reach out via Support Chat.
If you ever experience an issue with one of our products, please contact us via Support Chat. We'll do our best to solve the problem as soon as possible.
Note
⚠️ This warranty applies only to customers who purchased directly from Bigtent Outdoors Equipment Ltd. or an authorized dealer. Warranty does not cover second-hand purchases and clearance-sale items.
⚠️ Bigtent Direct™ products falls under a separate policy.
1. General Warranty Information
1-1. Warranty Coverage
Warranty coverage applies to manufacturer defects in materials or workmanship under normal, intended use. All claims are subject to review and approval by the original brand or manufacturer.
Covered Under Warranty:
- Structural defects
- Missing components
- Material failures not caused by user handling
Not Covered Under Warranty:
- Damage caused by accidents, abuse, or misuse
- Improper maintenance or care
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic imperfections that do not affect functionality
- Shipping-related damage (refer to 3. Shipping Insurance in the shipping policy)
1-2. Warranty Period
The following chart outlines standard warranty periods based on product categories. These are general guidelines; actual coverage may vary depending on the brand. For brand-specific details, see sections below.
All warranty periods begin from the original purchase date stated on your receipt.
| Product Category | Standard Warranty Period |
|---|---|
| Tents & Shelters | 1 Year |
| Sleeping Bags & Pads | 1 Year |
| Outdoor Furniture | 1 Year |
| Apparel & Accessories | 6 Months – 1 Year |
2-3. How to Submit a Warranty Claim
To initiate a warranty claim:
- Contact us via Support Chat.
- Provide your order number, clear photos of the issue, and a brief description in the chat
- Our team will forward the claim to the brand and guide you through the next steps
Warranty claims must be submitted within the applicable warranty period to be considered valid.
2-4. Shipping Responsibility
If a physical return is required during the warranty process, in general:
- Customers are responsible for round-trip shipping between their location and Bigtent’s Vancouver showroom.
- If the item requires additional servicing by the manufacturer after inspection, shipping between Bigtent and the manufacturer will be covered by Bigtent or the manufacturer.
- However, actual shipping responsibility may vary depending on the brand
3. Questions
If you have any questions, reach out via Support Chat.
Brand-Specific Warranty Terms
Claymore Warranty (2 Year Warranty)
Bigtent Outdoors Equipment Ltd. no longer processes warranty claims for Claymore branded products. For any warranty-related inquiries, please contact the brand directly at www.claymoreoutdoor.com.
Claymore's warranty does not cover:
- Expired warranty period
- Misuse or improper handling
- Unauthorized repairs or disassembly
- Power supply or cable issues
- Natural disasters
iKamper Warranty (2 Year Warranty)
As of March 31, 2025, Bigtent Outdoors Equipment Ltd. is no longer a dealer for iKamper. Warranty claim procedures vary depending on your date of purchase:
For purchases made on or before March 31, 2025
If you purchased your iKamper product on or before this date, it was during Bigtent's official dealer partnership with iKamper. Therefore, all warranty claims should be processed through iKamper Canada, in accordance with the brand’s global warranty policy.
To request service or assistance, please contact iKamper Canada directly at: 👉 iKamper Warranty Claim
For purchases made on or after April 1, 2025
All iKamper warranty claims for products purchased through Bigtent Outdoors Equipment Ltd. after this date will be fully supported and processed by Bigtent Outdoors Equipment Ltd.
We are committed to ensuring that customers continue to receive the full benefits of their warranty coverage without disruption. Please rest assured that we will handle all qualifying claims with the same or even better level of care and accountability expected from iKamper.
To begin a claim, please contact our support team: [Chat with us]
[Bigtent’s Warranty Coverage for iKamper Products]
Roof Top Tents (2-Year Limited Warranty)
Bigtent offers a limited warranty for a period of two years from the date of purchase. During this time, we will provide replacement parts for any manufacturing defects, at our discretion, free of charge. However, installation of these parts is the customer’s responsibility.
Please note that the warranty does not cover the following:
- UV-related damage to fabric or gel coat
- Wear and tear from normal use, including cosmetic imperfections (e.g., discolored vinyl windows, surface scratches, or dents on the tent shell)
- Damage resulting from improper use, accidents, or negligence
- Weather-related damage (such as from wind or storms)
- Cosmetic changes that do not affect the tent’s functionality
- Any modifications or repairs made by the customer without authorization
Kitchen Systems, Sleep Systems & Rooftop Tent Accessories (1-Year Limited Warranty)
For accessories and systems related to cooking and sleeping, Bigtent provides a one-year limited warranty from the date of purchase. Defective products or components will be replaced at our discretion at no additional cost to the customer.
However, this warranty excludes the following:
- UV damage to fabric or painted surfaces
- Normal wear and cosmetic damage from regular use
- Damage due to user error, accidents, or misuse
- Weather-related incidents such as storm or wind damage
- Changes in appearance that do not affect the product’s performance
Jackery Warranty (2 Year Warranty)
Bigtent Outdoors will replace any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Jackery Warranty does not cover all issues, such as the ones below:
- Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
- Attempted repair by anyone other than an authorized facility
- Any product purchased through an online auction house.
- Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
Nanga Warranty (Lifetime Warranty)
Lifetime Warranty: If the sleeping bag needs to be repaired, Nanga headquarters(in Japan) will provide the repair or replacement for defective parts at no cost. The round-trip shipping costs need to be paid by the customers. Use **Support Chat** to get the support for the Nanga Warranty.
Nanga warranty does not cover all issues, such as the ones below:
- Damage caused due to the user’s mishandling, abuse, or improper operation.
- Damage caused by arbitrary or personal repair or disassemble at an unauthorized service center.
- Damage caused by a natural disaster.
Front Runner Warranty
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Pelican Warranty
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Hydro Flask Warrant
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
We want to ensure that you are happy with your shopping experience. With that said, Bigtent will attempt to price match your purchase if a competitor offers it at a lower price.
Price Matching
If you find a lower price for the same product before making your purchase, please send us the product page (URL link), and we will attempt to match its price. Contact us via Support Chat.
- Price matching applies only to Canadian websites.
- Clearance and seasonal sale prices are excluded.
- The price match is based on the total cost, including product price and shipping fees.
- The product must be identical and in stock.
This does not apply to price differences from the source of our website. It may take a few days for price adjustments to be reflected on Google Shopping.
Price Protection
- If one of our products has a price drop within 7 days of purchase date, contact us via **Support Chat** with your original order number.
- Bigtent Outdoors will create a Store Credit (a coupon code) for the difference in price, excluding taxes and shipping.
- Store Credit cannot be used in combination with other coupon codes.
- Store Credit will expire in 60 days after activation.
- Price Protection does not include Clearance sales, Holiday sales, Black Friday, and Flash sales events such as Summer sale.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bigtentoutdoor.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies :
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal account number), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works,
you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below :
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Currency Conversion
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.