Price Matching & Protection

We want to ensure that you are happy with your shopping experience. With that said, Bigtent will attempt to price match your purchase if a competitor offers it at a lower price.

Price Matching

If you find a lower price for the same product before making your purchase, please send us the product page (URL link), and we will attempt to match its price. Contact us via Support Chat.

• Price matching applies only to Canadian websites.
• Clearance and seasonal sale prices are excluded.
• The price match is based on the total cost, including product price and shipping fees.
• The product must be identical and in stock.
• Price matches are not eligible if the price difference is due to variations in shipping methods, import costs, or freight logistics.

This does not apply to price differences from the source of our website. It may take a few days for price adjustments to be reflected on Google Shopping.

Price Protection

• If one of our products has a price drop within 7 days of purchase date, contact us via **Support Chat** with your original order number.
• Bigtent Outdoors will create a Store Credit (a coupon code) for the difference in price, excluding taxes and shipping.
• Store Credit cannot be used in combination with other coupon codes.
• Store Credit will expire in 60 days after activation.
• Price Protection does not include Clearance sales, Holiday sales, Black Friday, and Flash sales events such as Summer sale, or any price changes resulting from adjustments to our shipping structures, shipping methods, or international import logistics.