This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bigtentoutdoor.com (the “Site”).

We are committed to protecting your privacy and complying with all applicable data protection laws, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the EU’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

We handle your personal information with transparency, fairness, and respect for your privacy rights as required under Canadian and international laws.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this as “Device Information”.

We collect Device Information using:

Cookies - data files placed on your device (learn more or disable at http://www.allaboutcookies.org)
Log files - track actions and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
Web beacons, tags, pixels - electronic files that record browsing behavior.

When you make or attempt to make a purchase, we collect certain Order Information, such as your name, billing/shipping address, payment details (credit card, Paypal), email, and phone number.

“Personal Information” in this policy includes both Device Information and Order Information.

For CCPA Purpose

In the past 12 months, we have collected:

Identifiers (e.g., name, email, IP, phone number)
Customer record information (e.g., address, payment info)
Commercial information (e.g., purchases, browsing history)
Internet/electronic network activity
Geolocation data (approximate)
Inferences from personal information (preferences/interests)

We do not collect sensitive personal information such as social security numbers, driver’s licenses, or racial/ethnic data unless voluntarily provided.

How We Use Your Personal Information

We use your information to:

Fulfill orders and provide confirmations/invoices
Communicate with you
Screen orders for potential risk or fraud
Provide marketing or promotional updates (when consented)
Improve and optimize our Site through analytics and advertising performance tracking

Legal Bases for Processing (GDPR & PIPEDA)

For residents of the EU and Canada, we process information under:

Performance of a contract (e.g., fulfilling orders)
Legitimate interests (fraud prevention, analytics, marketing)
Consent (marketing emails, non-essential cookies)

For Canadian residents, we obtain your consent before collecting, using, or disclosing your personal information, except as otherwise permitted by law.

Sharing Your Personal Information

We share your information with trusted third parties as needed:

Shopify (e-commerce platform): Shopify Privacy Policy
Google Analytics (site analytics): Google Privacy Policy
Service providers (payment processors, shipping companies, marketing tools)
Professional advisors (lawyers, accountants)
Government authorities (when legally required)

We do not sell or share your personal information for cross-context behavioral advertising under CCPA/CPRA.

Cross-Border Transfers (Canada)

Your personal information may be transferred to and stored on servers located outside of Canada, including in the United States or other countries where our service providers operate.

While these jurisdictions may have different data protection laws, we ensure that appropriate safeguards and contractual protections are in place to maintain a level of protection comparable to that required under Canadian law (PIPEDA).

Behavioral Advertising

We use your information for targeted advertising that may be relevant to your interests.

Learn more about how targeted ads work at Network Advertising Initiative.

Opt-out options:

Do Not Track

We do not alter our data collection or use practices when we detect a “Do Not Track” signal from your browser.

Your Rights

Canadian Residents (PIPEDA)

If you are a resident of Canada, you have the right to:

Access personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion or anonymization of information when no longer needed, subject to legal obligations

To exercise these rights, contact us using the details below.

We will respond within 30 days, as required by PIPEDA.

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca.

European Residents (GDPR)

You have rights to access, rectify, erase, restrict, object to processing, data portability, and withdraw consent.

We may transfer data outside Europe (e.g., to Canada or the U.S.) with appropriate safeguards such as Standard Contractual Clauses.

California Residents (CCPA/CPRA)

You have the right to know, delete, correct, and opt-out of the sale or sharing of your information.

We do not sell or share personal data, but you may still submit requests through our opt-out link or contact us below.

Requests are verified and answered within 45 days (extendable by another 45 days).

Data Retention

We retain Order Information as long as necessary to fulfill purposes described here or as required by law (e.g., tax compliance).

Generally, order-related data may be stored for up to 7 years.

We retain personal data in line with PIPEDA and other applicable laws.

Currency Conversion

By using our site, you consent to third parties processing your IP address to determine your location for currency conversion.

Your selected currency is stored temporarily in a session cookie and removed when you close your browser.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

All updates will be posted here with the effective date.

Last updated: October 24, 2025

Contact Us

For questions, complaints, or privacy requests, please contact us via chat

Mobile Terms of Service

Bigtent Outdoor Equipment LTD.

Last updated: June 3, 2026

The Bigtent Outdoor Equipment LTD. mobile message service (the "Service") is operated by Bigtent Outdoor Equipment LTD. (“Bigtent Outdoor Equipment LTD.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Bigtent Outdoor Equipment LTD.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bigtent Outdoor Equipment LTD. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bigtent Outdoor Equipment LTD.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18555335583 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bigtent Outdoor Equipment LTD. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18555335583 or email support@bigtentoutdoors.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.