Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bigtentoutdoor.com (the “Site”).

We are committed to protecting your privacy and complying with all applicable data protection laws, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the EU’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

We handle your personal information with transparency, fairness, and respect for your privacy rights as required under Canadian and international laws.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this as “Device Information”.

We collect Device Information using:

• Cookies - data files placed on your device (learn more or disable at http://www.allaboutcookies.org)
• Log files - track actions and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web beacons, tags, pixels -  electronic files that record browsing behavior. 

When you make or attempt to make a purchase, we collect certain Order Information, such as your name, billing/shipping address, payment details (credit card, Paypal), email, and phone number.

“Personal Information” in this policy includes both Device Information and Order Information.

For CCPA Purpose

In the past 12 months, we have collected:

• Identifiers (e.g., name, email, IP, phone number)
• Customer record information (e.g., address, payment info)
• Commercial information (e.g., purchases, browsing history)
• Internet/electronic network activity
• Geolocation data (approximate)
• Inferences from personal information (preferences/interests)

We do not collect sensitive personal information such as social security numbers, driver’s licenses, or racial/ethnic data unless voluntarily provided.

How We Use Your Personal Information

We use your information to:

• Fulfill orders and provide confirmations/invoices
• Communicate with you
• Screen orders for potential risk or fraud
• Provide marketing or promotional updates (when consented)
• Improve and optimize our Site through analytics and advertising performance tracking

Legal Bases for Processing (GDPR & PIPEDA)

For residents of the EU and Canada, we process information under:

• Performance of a contract (e.g., fulfilling orders)
• Legitimate interests (fraud prevention, analytics, marketing)
• Consent (marketing emails, non-essential cookies)

For Canadian residents, we obtain your consent before collecting, using, or disclosing your personal information, except as otherwise permitted by law.

Sharing Your Personal Information

We share your information with trusted third parties as needed:

• Shopify (e-commerce platform): Shopify Privacy Policy
• Google Analytics (site analytics): Google Privacy Policy
• Service providers (payment processors, shipping companies, marketing tools)
• Professional advisors (lawyers, accountants)
• Government authorities (when legally required)

We do not sell or share your personal information for cross-context behavioral advertising under CCPA/CPRA.

Cross-Border Transfers (Canada)

Your personal information may be transferred to and stored on servers located outside of Canada, including in the United States or other countries where our service providers operate.

While these jurisdictions may have different data protection laws, we ensure that appropriate safeguards and contractual protections are in place to maintain a level of protection comparable to that required under Canadian law (PIPEDA).

Behavioral Advertising

We use your information for targeted advertising that may be relevant to your interests.

Learn more about how targeted ads work at Network Advertising Initiative.

Opt-out options:

• Facebook Ads Settings
• Google Ads Settings
• Bing Personalized Ads
• Digital Advertising Alliance Opt-out Portal

Do Not Track

We do not alter our data collection or use practices when we detect a “Do Not Track” signal from your browser.

Your Rights

Canadian Residents (PIPEDA)

If you are a resident of Canada, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or anonymization of information when no longer needed, subject to legal obligations

To exercise these rights, contact us using the details below.

We will respond within 30 days, as required by PIPEDA.

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca.

European Residents (GDPR)

You have rights to access, rectify, erase, restrict, object to processing, data portability, and withdraw consent.

We may transfer data outside Europe (e.g., to Canada or the U.S.) with appropriate safeguards such as Standard Contractual Clauses.

California Residents (CCPA/CPRA)

You have the right to know, delete, correct, and opt-out of the sale or sharing of your information.

We do not sell or share personal data, but you may still submit requests through our opt-out link or contact us below.

Requests are verified and answered within 45 days (extendable by another 45 days).

Data Retention

We retain Order Information as long as necessary to fulfill purposes described here or as required by law (e.g., tax compliance).

Generally, order-related data may be stored for up to 7 years.

We retain personal data in line with PIPEDA and other applicable laws.

Currency Conversion

By using our site, you consent to third parties processing your IP address to determine your location for currency conversion.

Your selected currency is stored temporarily in a session cookie and removed when you close your browser.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

All updates will be posted here with the effective date.

Last updated: October 24, 2025

Contact Us

For questions, complaints, or privacy requests, please contact us via chat