Shipping

To determine the shipping cost of a product, add the product to your shopping cart and input your zip code in the Shipping Estimator field.
We do not ship to other countries but the U.S and Canada.We can ship to residential and commercial addresses in all US States and Canada.
We do not ship battery products via air transportation(Alaska or Hawaii) at this time, but we’re working on finding a solution for this.

1. Ship to Canada only. 

2. iKamper offers FREE shipping on Rooftop Tents. 

3. Free shipping applies to Rooftop Tents and Accessories ordered at the same time, not on accessories ordered separately. 

4. For accessories, free shipping on orders over C$100, before taxes. 

5. Your order has to meet Canada Post or USPS size and weight requirements (no dimension greater than 2m, weight less than 30kg). 

6. Orders under C$100 sent via Standard Post within Canada is C$10.00. 

7. Oversize items will not qualify for free shipping. 

1. Free shipping on orders over C$80 (about US$ 60), before taxes.
2. Your order has to meet Canada Post or USPS size and weight requirements (no dimension greater than 2m, weight less than 30kg).
3. Orders under C$80 sent via Standard Post within Canada or U.S are C$8.00.
4. Oversize items will not qualify for free shipping.

Orders are sent via Standard Post. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Richmond, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

If an order is shipped to the following provinces or territories, Bigtent Outdoors must collect the applicable taxes as described.

British Columbia (BC)
7% PST on merchandise and freight plus
5% GST on merchandise and freight

Alberta (AB)
5% GST on merchandise and freight

Saskatchewan (SK)
5% GST on merchandise and freight

Manitoba (MB)
5% GST on merchandise and freight

Ontario (ON)
13% HST on merchandise and freight

Quebec (QC)
5% GST on merchandise and freight

New Brunswick (NB)
15% HST on merchandise and freight

Nova Scotia (NS)
15% HST on merchandise and freight

Prince Edward Island (PE)
15% HST on merchandise and freight

Newfoundland and Labrador
15% HST on merchandise and freight

Northwest Territories (NT)
5% GST on merchandise and freight

Yukon (YT)
5% GST on merchandise and freight

Nunavut (NU)
5% GST on merchandise and freight

Orders are sent via Standard Post. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from LA, CA and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

If an order is shipped to each provinces or territories, Bigtent Outdoors must collect the applicable taxes. 

Return & Refund Policy

As with any shopping experience, we understand that sometimes a product may not meet your expectations. In that unlikely event, we invite you to review the following terms related to return and refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Please send an email to info@bigtentoutdoors.com with your order number and the items you would like to cancel. Or please visit our Contact Page and fill out the 'Leave your message' form.

If your order hasn't shipped yet, our team will cancel and you will receive your refund through your original form of payment. However, if your order has already shipped, then refund request will be processed in place of cancellation request. You may have to return the item or items in original condition back to our warehouse. 

You may cancel your RTT order at any time before it has shipped and get a full refund, minus a $50 cancellation charge.

If you would like to cancel, please visit our Contact Page for us to proceed with a refund. Please note that it may take up to 10 days for the refund to appear in your bank account.

Due to the difficulty and cost of transporting an item the size of an RTT, no refunds or returns will be given after your RTT has been shipped or picked it up.

We do stand by the quality of our products, and iKamper RTTs come with a 5 year limited warranty.

Please contact us first by phone or email with your order number and the items you wish to return. Once your return request has been approved and after the return shipment has arrived back to our warehouse, we will replace or refund your order, excluding shipping costs, within 30 days of receipt. 

All returned merchandise must be in as new condition and in resalable condition in the original manufacturer’s labeled packaging. You will be responsible for the return of the product back to our warehouse.

In some cases, particularly for large and heavy items, your return may be subject to a restocking fee.

Please send us an email at info@bigtentoutdoors.com before placing your order if you have any questions or need clarification for a product.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bigtentoutdoors.com with your order number, photos showing the damage or an explanation of what the defect is, and any other important details to help us to verify the problem.

And send your item to: Bigtent Outdoor Equipment Ltd., #2123 11871 Horseshoe Way, Richmond, BC V7A 5H5, Canada

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bigtentoutdoors.com.

To return your product, you should mail your product to: Bigtent Outdoor Equipment Ltd., #2123 11871 Horseshoe Way, Richmond, BC V7A 5H5, Canada. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

1. Repackage your product securely with a copy of your packing slip. Please ensure Items are in as new condition and in resalable condition in their original packaging. 

2. Contact us to make sure you have the correct return address and receive your return authorization. We will provide you a return number. 

3. Choose what carrier you would like to send it with. 

4. Record and retain tracking information. We cannot be held responsible for items lost in shipping. 

5. Once our warehouses confirms that they have received it back in resalable condition, we will process the refund. 

Warranty Policy

If you ever experience an issue with one of our products, please visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.

1 Year Warranty: For 1 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at no cost to the customer.

1. 2 Year Warranty: For 2 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at no cost to the customer.

2. Extended 3 Year Warranty: For 5 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at a minimum cost (production cost). Shipping is covered by the customer.

UV damage: Ultra-Violet damage to fabric. The gel coat on the Skycamp shell is covered by a 1-year warranty from the date of purchase.Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration, scratches/dents on the rooftop tent top, etc).Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)Aesthetic changes that do not affect the general operation of the rooftop tent.

* This warranty applies only to customers who purchased directly from Bigtent Outdoors or an authorized dealer and does not cover second-hand purchases.

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