Warranty
If you ever experience an issue with one of our products, please visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.

Claymore Warranty
1 Year Warranty: For 1 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at no cost. Shipping is covered by the customer. 

iKamper Warranty
  • 2 Year Warranty: For 2 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at no cost. Shipping is covered by the customer. 
  • Extended 3 Year Warranty: For 5 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at a minimum cost (production cost). Shipping is covered by the customer.

iKamper warranty does not cover all issues, such as the ones below:
  • UV damage: Ultra-Violet damage to fabric. The gel coat on the Skycamp shell is covered by a 1-year warranty from the date of purchase.
  • Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration, scratches/dents on the rooftop tent top, etc).
  • Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
  • Aesthetic changes that do not affect the general operation of the rooftop tent.

This warranty applies only to customers who purchased directly from Bigtent Outdoors or an authorized dealer and does not cover second-hand purchases.