Warranty
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Claymore Warranty
  • 1 Year Warranty: For 1 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at no cost. Some shipping or handling charges may be involved.
  • Extended 2 Year Warranty: For 3 years from the date of purchase, Bigtent Outdoors will provide the repairs or replacement for defective parts at a minimum cost (productions cost). Shipping or handling charges will be involved.

Claymore warranty does not cover all issues, such as the ones below:
  • Damage caused when the warranty period is over.
  • Damage caused due to the user’s mishandling, abuse, or improper operation.
  • Damage caused by arbitrary or personal repair or disassemble in unauthorized service center.
  • Damage from input electricity or cable defect.
  • Damage caused by natural disaster

iKamper Warranty
  • 2 Year Warranty: For 2 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at no cost. Shipping is covered by the customer.
  • Extended 3 Year Warranty: For 5 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at a minimum cost (production cost). Shipping is covered by the customer.

iKamper warranty does not cover all issues, such as the ones below:
  • UV damage: Ultra-Violet damage to fabric. The gel coat on the Skycamp shell is covered by a 1-year warranty from the date of purchase.
  • Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration, scratches/dents on the rooftop tent top, etc).
  • Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
  • Aesthetic changes that do not affect the general operation of the rooftop tent.

* This warranty applies only to customers who purchased directly from Bigtent Outdoors or an authorized dealer and does not cover second-hand purchases.