Warranty Policy

Warranty
If you ever experience an issue with one of our products, please visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.

 

Claymore Warranty (2 Year Warranty)
  • For 1st year from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at no cost. Some shipping or handling charges may be involved. 
  • For 2nd year from the date of purchase, Bigtent Outdoors will provide the repairs or replacement for defective parts at a minimum cost (productions cost). Shipping or handling charges will be involved. 

 

Claymore warranty does not cover all issues, such as the ones below:
  • Damage caused when the warranty period is over.
  • Damage caused due to the user’s mishandling, abuse, or improper operation.
  • Damage caused by arbitrary or personal repair or disassemble at an unauthorized service center.
  • Damage from input electricity or cable defect.
  • Damage caused by natural disaster

 

NOTE*

iKamper Canada is only authorized to provide warranty services to iKamper products purchased through an authorized dealer. All iKamper products purchased through a third party or unauthorized dealer will void all warranty services including but not limited to damages, replacement parts, and defective parts.

 

iKamper Warranty (5 Year Warranty)
  • First 2 Years : For 2 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at no cost. Some shipping or handling charges may be involved. 
  • Extended 3 Years : For 3~5 years from the date of purchase, Bigtent Outdoors will provide the repair or replacement for defective parts at a minimum cost (production cost). Shipping is covered by the customer.

 

iKamper Acc Warranty (1 Year Warranty)
  • 1 Year Warranty: For 1 year from the date of purchase, Bigtent Outdoors will repair or replace (at our option) defective parts at no cost to the customer.

 

iKamper warranty does not cover all issues, such as the ones below:
  • UV damage: Ultra-Violet damage to fabric. The gel coat on the Skycamp shell is covered by a 1-year warranty from the date of purchase.
  • Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration, scratches/dents on the rooftop tent top, etc).
  • Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
  • Aesthetic changes that do not affect the general operation of the rooftop tent. 

 

Jackery Warranty (2 Year Warranty)
  • The warranty period for Jackery power products is 24 months.
  • Bigtent Outdoors will replace any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material.
  • A replacement product assumes the remaining warranty of the original product.

 

Jackery Warranty does not cover all issues, such as the ones below:
  • Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
  • Attempted repair by anyone other than an authorized facility
  • Any product purchased through an online auction house.
  • Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

 

Nanga Warranty
  • Lifetime Warranty: If the sleeping bag needs to be repaired, Nanga headquarters(in Japan) will provide the repair or replacement for defective parts at no cost. The round-trip shipping costs need to be paid by the customers. 

 

Nanga warranty does not cover all issues, such as the ones below:
  • Damage caused due to the user’s mishandling, abuse, or improper operation.
  • Damage caused by arbitrary or personal repair or disassemble at an unauthorized service center.
  • Damage caused by a natural disaster. 

 

Front Runner Warranty 

 

Pelican Warranty 

 

Hydro Flask Warranty 

 

* This warranty applies only to customers who purchased directly from Bigtent Outdoors or an authorized dealer. Warranty does not cover second-hand purchases and clearance-sale items.