Shipping Policy

Bigtent Outdoors Shipping Policy

1. Shipping Availability

We deliver to residential and commercial addresses in all provinces of Canada, most states in the United States, and selected countries around the world.

We ship to a selection of international destinations (not all countries). Shipping eligibility by country can be found in the navigation menu. If you can’t find your country in the drop down, please ask us whether it can be shipped by starting a chat in the bottom right corner.

2. Shipping Cost Estimation

Shipping fees are calculated during checkout based on the product type, quantity, and destination.

To estimate the shipping cost before completing your order, simply add the item to your cart and enter your postal code in the shipping estimate field.

If your order includes both items eligible for free shipping and those that are not, shipping charges will apply only to the items that do not qualify for free shipping.

3. Order Cut-Off Time & Processing Schedule

Orders placed before 1PM PST on business days (Tuesday through Friday) are prioritized for same-day shipping, but may be shipped the next business day depending on carrier pickup schedules.

Most orders ship from British Columbia (BC).

4. Shipping Confirmation & Tracking

Once an order is shipped, a shipping confirmation email will be sent including order details, a tracking link, and an estimated arrival date. Customers can track their order status in real time.

5. International Shipping Customs Duties

Customers are responsible for any import duties, taxes, or brokerage fees associated with cross-border shipments according to customs regulations of your country. For detailed information, please check with your country authority.

*Battery products cannot be shipped via air transport.

6. Shipping Package Protection (SavedBy™ Package Protection)

Bigtent Outdoors recommends SavedBy™ Package Protection for all deliveries.

By opting out at checkout, Bigtent Outdoors is not liable for lost, damaged, or stolen items.

Customers ordering for showroom pickup should remove SavedBy™ Package Protection at checkout.

For more details on SavedBy™ Package Protection coverage and policies, please visit: https://savedby.io/policies.

SavedBy™ Package Protection provides:

7. Regions with Additional Shipping Fees

Extra charges may apply to remote or hard-to-access areas.

For example;

Canada: Yukon, Newfoundland, and certain rural areas

USA: Alaska, Puerto Rico, Hawaii

We are committed to transparency in our shipping practices. And we are happy to provide detailed information on any additional fees that may apply to your order by email after checkout.

8. Special Shipping Conditions

8.1. Shipping to P.O. Boxes and Rural Areas

Only Canada Post Standard is available.

Please allow additional delivery time.

Some cases may require an additional delivery fee.

8.2. Order Pickup (Showroom)

Orders may be picked up from:

904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada

Shipping fee will be refunded upon pickup.

Business hours: Tue-Sat 10am-7pm PST

8.3. No Redirect Policy

Please ensure your shipping address is correct.

Orders cannot be redirected once dispatched.

9. Product-Specific Shipping Policies

9.1. Jackery Products

  • Shipping available to Canada only
  • Fees calculated automatically at checkout

9.2. iKamper Rooftop Tents

  • Shipping to Canada only
  • Delivery time: 1–3 weeks
  • iKamper rooftop tents are heavy items and may require additional manpower during receipt. It's advisable to seek assistance from family or friends.
  • inspect the product and note any damage on the driver’s receipt and contact us for assistance.

For items that are too large or fragile to be shipped via Canada Post, UPS, or CANPAR, we have a partnership with FASTFRATE, a specialist in large parcel freight transportation and delivery.

Please make sure to inspect the contents of the delivery during the delivery. If you have any concerns regarding the condition or packaging of the ordered items, please describe the issue on the delivery receipt provided by the driver and contact us for assistance.

10. Taxes by Province/Territory (Canada)

Bigtent Outdoors collects applicable taxes based on shipping destination.

Province/Territory

Tax Type

Rate

BC

PST + GST

7% + 5%

AB, SK, MB, NT, YT, NU

GST only

5%

ON

HST

13%

NB, PE, NL

HST

15%

NS

HST

14%

QC

QST + GST 

9.975% + 5%

11. Bigtent Direct™ Shipping Policy

Bigtent Direct™ has independent policies. Orders through Bigtent Direct™ may involve different carriers, timelines, and delivery terms. Make sure to review Bigtent Direct™ shipping policies carefully when ordering through Bigtent Direct™.

Please see Bigtent Direct**™ Policy here.**