Shipping
To determine the shipping cost of a product, add the product to your shopping cart and input your zip code in the Shipping Estimator field. We do not ship to other countries outside of the U.S and Canada. We ship to all residential and commercial addresses in Canada, and most states in the US. 
We do not ship battery products via air transportation.

       

      General Shipping (Jackery, Nanga, CBI, Prinsu, Front Runner, EXE, MC Ranch Overland, Freedom Recovery Gear, etc)

      • Shipping costs will be automatically calculated. 
      • If you purchase products with other items with free shipping, you will only be charged the shipping fee for those products. 
      • Your order has to meet Canada Post or USPS size and weight requirements (no dimension greater than 2m, weight less than 30kg). 
      • If you are willing to visit our showroom (904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada) and pick up your orders, we'll issue a refund for the shipping charge after pickup. 

       

      Claymore Shipping 

      • Free shipping on orders over C$250 (approx. US$ 185), before taxes.
      • Your order has to meet Canada Post or USPS size and weight requirements (no dimension greater than 2m, weight less than 30kg).
      • Orders under C$250 sent via Standard Post within Canada or U.S are automatically calculated. 
      • Oversized items do not qualify for free shipping. 

       

      Lumena Shipping

      • Free shipping on orders over C$80 (about US$60), before taxes.
      • Your order has to meet Canada Post or USPS size and weight requirements (no dimension greater than 2m, weight less than 30kg).
      • Orders under C$80 sent via Standard Post within Canada or U.S are automatically calculated.
      • Oversized items do not qualify for free shipping. 

         

        iKamper Shipping

        • Ship to Canada only. 
        • iKamper roof top tents are shipped via palletized freight, and we charge a flat fee of C$150. 
        • Rooftop Tents ship via palletized freight, so please allow one to two weeks for delivery. 
        • Please note that Rooftop Tent shipments are very heavy and require an extra hand when receiving.  

         

        iKamper Accessories Shipping

        • Shipping costs will be automatically calculated. 
        • If you purchase products with other items with free shipping, you will only be charged the shipping fee for those products. 
        • Your order has to meet Canada Post or USPS size and weight requirements (no dimension greater than 2m, weight less than 30kg). 
        • If you are willing to visit our showroom (904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada) and pick up your orders, we'll issue a refund for the shipping charge after pickup. 

         

        Shipping Within Canada
        Smaller item orders are sent via Canada Post. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Richmond or Surrey, BC and take one to two business days to process, in addition to the delivery times shown. Some rural addresses may take longer for delivery. 

        For items that are too large or fragile to be delivered via Canada Post, such as iKamper rooftop tents, we partner with FASTFRATE, specializing in the transportation and delivery of large parcel freight. 

         
        How it works: 

        1. Choose a delivery option for your large parcel item at checkout. 

        2. Your order gets picked up from the warehouse. 

        3. Order is shipped to a local delivery terminal in your region. 

        4. Locations of the Delivery Terminal: ALBERTAATLANTIC CANADABRITISH COLUMBIAMANITOBA & SASKATCHEWANONTARIO & QUEBEC

        5. Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window. 

        6. Day of Delivery: We recommend asking a family member or friend for an extra hand. Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance. 


        Taxes

        If an order is shipped to the following provinces or territories, Bigtent Outdoors must collect the applicable taxes as described.

        Province/Territory  Applicable Tax
        British Columbia (BC) 7% PST on merchandise and freight plus
        5% GST on merchandise and freight
        Alberta (AB) 5% GST on merchandise and freight
        Saskatchewan (SK) 5% GST on merchandise and freight
        Manitoba (MB) 5% GST on merchandise and freight
        Ontario (ON) 13% HST on merchandise and freight
        Quebec (QC) 5% GST on merchandise and freight
        New Brunswick (NB) 15% HST on merchandise and freight
        Nova Scotia (NS) 15% HST on merchandise and freight
        Prince Edward Island (PE) 15% HST on merchandise and freight
        Newfoundland and Labrador 15% HST on merchandise and freight
        Northwest Territories (NT) 5% GST on merchandise and freight
        Yukon (YT) 5% GST on merchandise and freight
        Nunavut (NU) 5% GST on merchandise and freight

         

        Shipping Within The U.S 
        Orders are sent via Standard Post. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from BC, Canada and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer. Customs clearance and fees may be charged. 


        Taxes
        If an order is shipped to each provinces or territories, Bigtent Outdoors must collect the applicable taxes.