Shipping Policy

BigTent Outdoor Equipment Ltd. ships from our warehouses in Canada and the United States, with inbound stock arriving from our brand partners in South Korea. Delivery times, duties, and return procedures vary depending on the shipping origin and destination.

Please review this policy carefully before placing your order.

1. Shipping Schedule & Delivery

1-1. Order Processing

Orders ship Tuesday through Friday, excluding statutory holidays. Our team and showroom are open Tuesday through Saturday, 10:00 AM – 7:00 PM PT.

You can change or cancel any order for a full refund at any time before it leaves our warehouse — for pickup orders, any time before you collect it. See our Cancel, Return & Exchange Policy.

1-2. In-Stock Items — Estimated Delivery Time

Items on our shelves in Canada or the USA are ready to ship, or to collect, within 1–2 business days. Estimated delivery once they ship:

Shipping Route Estimated Delivery Time
Canada → Canada 3–7 business days
USA → USA 3–7 business days
Canada → USA 4–10 business days
USA → Canada 4–10 business days

Delivery times vary with destination, customs clearance procedures, and carrier performance.

1-3. Reserve Orders & Items Arriving from Korea

Some items aren’t on our shelves yet. We bring them in from our brand partners in South Korea on our own shipments — an ocean container every three weeks and a flight every week. Each product page shows how the item reaches us and the date it will be ready at our warehouse in BC.

On the product page What it means Price Ready at our BC warehouse
Reserve Your order is reserved on one of our ocean containers — one already on its way, or the next one from Busan if you order by the order-by date shown. Reserve price, or Early Bird price for a new product — shown on the product page The date shown on the product page — about 5 weeks after the order-by date
Arriving The container has already reached the Port of Vancouver. Regular price Within about a week
Express Air Flown on our weekly air shipment. Offered on eligible items only. Regular price plus the air charge shown on the product page 5–12 days after you order

Once your order is ready, it ships within 1–2 business days and follows the delivery times in section 1-2 — or waits for you at our showroom if you chose pickup.

“Ready” means ready at our warehouse in BC — not the day a ship docks, and not the day your order reaches your door.

Reserve price applies until the container reaches port; from then on the item is sold at the regular price as Arriving. If you have already ordered, you keep the price you paid.

Ready dates are estimates. Weather, port congestion and customs exams can move them — see Customs Exams & Your Order. If your ready date moves, we will email you the new date, and you can keep your order, switch to Express Air where it’s offered (we’ll tell you the price difference first), or cancel for a full refund at any point before it leaves our warehouse.

Orders with items from different shipments. If your order mixes items from our shelf with items arriving from Korea, it usually ships together once everything is ready. If it makes sense to send part of it sooner, you will get a separate shipping confirmation with tracking for each shipment.

If a brand partner’s stock becomes unavailable after your order is placed, your order may be postponed or cancelled — see Section 2 of our Cancel, Return & Exchange Policy.

1-4. International Delivery (Outside Canada and the United States)

Orders shipping to destinations outside Canada and the United States ship from South Korea within 3 business days. At checkout you choose how your order travels; the options available and their estimated delivery times depend on your country.

Option at checkout Mode Estimated Delivery Time (after it ships) Tracking
EMS Premium Air Usually 3–7 days Full tracking
EMS Express Air Usually 4–8 days Full tracking
Sea Parcel (some countries only) Ocean Usually 1–3 months, occasionally longer Limited — updates may be days apart

Please note for international orders:

  • These orders are Delivered Duty Unpaid (DDU). Customs duties, brokerage or clearance fees, and local taxes are payable by you to your customs office or carrier before final delivery. Sales tax is not collected at checkout.
  • Sea Parcel is a surface service. Transit can exceed three months during peak season or when customs clearance is delayed, and long gaps between tracking scans are normal. Please choose this option only if you are comfortable with an extended and variable delivery window.
  • Size, weight, and battery or fuel restrictions may make some items ineligible for international shipping.
  • Return shipping from outside Canada is at the customer’s expense and can cost significantly more than the original shipping. Please review your order carefully before checkout.

1-5. Tracking & Notifications

Before your order ships: follow items arriving from Korea at tracking.bigtentoutdoors.com. Enter the email address you ordered with, and we will email you a private link to your order’s page.

When it ships: you will receive a shipping confirmation email with your carrier tracking number and an estimated delivery date. If your order ships in more than one shipment, you will receive a confirmation for each.

If your ready date changes before your order ships, we will email you — see section 1-3.

2. Duties, Taxes, and Import Fees

Canada & United States Orders (DDP)

All orders shipped to Canada or the United States — including items brought in from South Korea — are processed as Delivered Duty Paid (DDP), meaning applicable import duties are already included in your checkout total and no additional duty payment is required upon delivery. This applies to all items regardless of shipping origin.

Countries Outside North America (DDU)

Orders shipped to destinations outside Canada and the United States are processed as Delivered Duty Unpaid (DDU), where customers may be required to pay customs duties, brokerage or clearance fees, and local taxes directly to their customs office or carrier before final delivery. BigTent does not control or pre-calculate these fees. Sales tax is not collected at checkout.

3. Shipping Package Protection (OrderProtection™)

We strongly recommend OrderProtection Package Protection for all deliveries.

If OrderProtection Package Protection is deselected at checkout, BigTent Outdoor Equipment Ltd. assumes no liability for packages that are lost, damaged, or stolen.

For more details on OrderProtection’s coverage and policies, please visit:
https://orderprotection.com/for-shoppers#help

OrderProtection provides:

*Customers ordering for showroom pickup should remove OrderProtection at checkout.

4. Shipping Destinations

We ship to all provinces in Canada, most U.S. states, and select international destinations. If your country does not appear in the country dropdown on our website, please contact Support Chat to confirm availability.

Regions with Additional Shipping Fees

Additional fees may apply for remote or hard-to-access regions, such as:

  • Canada: Yukon, Newfoundland, and certain rural or remote areas
  • United States: Alaska, Puerto Rico, Hawaii, and other non-contiguous regions

We can provide details on any additional fees by email after checkout upon request.

Countries We Cannot Ship To:

Afghanistan, Andorra, Ascension Island, Belarus, British Indian Ocean Territory, Kosovo, Russia, São Tomé & Príncipe, Sudan, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Nepal, Tajikistan, Turkmenistan

5. Address Restrictions

We are unable to ship to certain countries and address formats. Please ensure your address is complete and valid to prevent order delays.

Invalid or Incomplete Addresses:

  • Non-English characters (e.g., Korean, Chinese, special symbols)
  • Missing or incorrect postal/ZIP codes
  • Address lines exceeding the maximum limit of 35 characters
  • Unrecognized or unverifiable addresses
  • PO Boxes and APO/FPO addresses are not supported for most shipments, including international shipments

6. Address Change After Shipment

Once you have received a shipping confirmation, we are generally unable to change the delivery address. In some cases you may be able to contact the carrier directly with your tracking number and redirect the parcel to a local pickup point. Any costs associated with re-consignment, holding, or re-delivery are the customer’s responsibility.

7. Taxes by Province/Territory (Canada)

BigTent collects applicable taxes based on shipping destination.

Province/Territory Tax Type Rate
BC PST + GST 7% + 5%
AB, SK, MB, NT, YT, NU GST only 5%
ON HST 13%
NB, PE, NL HST 15%
NS HST 14%
QC QST + GST 9.975% + 5%

8. Order Pickup (Showroom)

Orders may be picked up during business hours from:

📍 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada

Business Hours: Tue–Sat, 10:00 AM – 7:00 PM PT

Pickup eligibility varies depending on product type and stock location, and pickup availability will be indicated at checkout.

Pickup is free — there is no shipping charge for pickup orders.

9. Free Shipping

Free shipping is applied automatically at checkout to eligible orders:

  • Canada: orders of CAD $300 or more (before tax & fees).
  • USA (excluding Alaska, Hawaii, Puerto Rico, and the Marshall Islands): orders of USD $300 or more (before tax & fees).

Included: regular-price items, Reserve orders at the Reserve price (10% off), and Express Air orders.

Not included:

  • Oversized items — large or heavy gear such as large tents and shelters, large tables, large stoves and heaters, and fridges
  • Items priced more than 10% below their regular price — such as sale, clearance and Early Bird prices

Each product page shows whether an item qualifies for free shipping, and checkout shows your shipping cost before you pay.

If you return items from an order that shipped free, the actual cost of shipping them to you is deducted from your refund — see Section 3 of our Cancel, Return & Exchange Policy.

Terms and Conditions:

  • Free shipping offers are subject to change and may vary based on promotional periods.
  • Orders that qualify for free shipping will be shipped using our standard shipping method. Expedited shipping options, where offered, are available at an additional cost.
  • Free shipping does not apply to orders shipped outside Canada and the contiguous United States.

10. Questions

If you have any questions, reach out via Support Chat.

Last updated: October 7, 2026