Warranty Policy

If you ever experience an issue with one of our products, please contact us via Support Chat. We'll do our best to solve the problem as soon as possible.

Note

⚠️ This warranty applies only to customers who purchased directly from Bigtent Outdoors Equipment Ltd. or an authorized dealer. Warranty does not cover second-hand purchases and clearance-sale items.

⚠️ Bigtent Direct™ products falls under a separate policy.

1. General Warranty Information

1-1. Warranty Coverage

Warranty coverage applies to manufacturer defects in materials or workmanship under normal, intended use. All claims are subject to review and approval by the original brand or manufacturer.

Covered Under Warranty:

Structural defects
Missing components
Material failures not caused by user handling

Not Covered Under Warranty:

Damage caused by accidents, abuse, or misuse
Improper maintenance or care
Unauthorized modifications or repairs
Normal wear and tear
Cosmetic imperfections that do not affect functionality
Shipping-related damage (refer to 3. Shipping Insurance in the shipping policy)

1-2. Warranty Period

The following chart outlines standard warranty periods based on product categories. These are general guidelines; actual coverage may vary depending on the brand. For brand-specific details, see sections below.

All warranty periods begin from the original purchase date stated on your receipt.

Product Category	Standard Warranty Period
Tents & Shelters	1 Year
Sleeping Bags & Pads	1 Year
Outdoor Furniture	1 Year
Apparel & Accessories	6 Months – 1 Year

2-3. How to Submit a Warranty Claim

To initiate a warranty claim:

Contact us via Support Chat.
Provide your order number, clear photos of the issue, and a brief description in the chat
Our team will forward the claim to the brand and guide you through the next steps

Warranty claims must be submitted within the applicable warranty period to be considered valid.

2-4. Shipping Responsibility

If a physical return is required during the warranty process, in general:

Customers are responsible for round-trip shipping between their location and Bigtent’s Vancouver showroom.
If the item requires additional servicing by the manufacturer after inspection, shipping between Bigtent and the manufacturer will be covered by Bigtent or the manufacturer.
However, actual shipping responsibility may vary depending on the brand

3. Questions

If you have any questions, reach out via Support Chat.

Brand-Specific Warranty Terms

Claymore Warranty (2 Year Warranty)

Bigtent Outdoors Equipment Ltd. no longer processes warranty claims for Claymore branded products. For any warranty-related inquiries, please contact the brand directly at www.claymoreoutdoor.com.

Claymore's warranty does not cover:

Expired warranty period
Misuse or improper handling
Unauthorized repairs or disassembly
Power supply or cable issues
Natural disasters

iKamper Warranty (2 Year Warranty)

As of March 31, 2025, Bigtent Outdoors Equipment Ltd. is no longer a dealer for iKamper. Warranty claim procedures vary depending on your date of purchase:

For purchases made on or before March 31, 2025

If you purchased your iKamper product on or before this date, it was during Bigtent's official dealer partnership with iKamper. Therefore, all warranty claims should be processed through iKamper Canada, in accordance with the brand’s global warranty policy.

To request service or assistance, please contact iKamper Canada directly at: 👉 iKamper Warranty Claim

For purchases made on or after April 1, 2025

All iKamper warranty claims for products purchased through Bigtent Outdoors Equipment Ltd. after this date will be fully supported and processed by Bigtent Outdoors Equipment Ltd.

We are committed to ensuring that customers continue to receive the full benefits of their warranty coverage without disruption. Please rest assured that we will handle all qualifying claims with the same or even better level of care and accountability expected from iKamper.

To begin a claim, please contact our support team: [Chat with us]

[Bigtent’s Warranty Coverage for iKamper Products]

Roof Top Tents (2-Year Limited Warranty)

Bigtent offers a limited warranty for a period of two years from the date of purchase. During this time, we will provide replacement parts for any manufacturing defects, at our discretion, free of charge. However, installation of these parts is the customer’s responsibility.

Please note that the warranty does not cover the following:

UV-related damage to fabric or gel coat
Wear and tear from normal use, including cosmetic imperfections (e.g., discolored vinyl windows, surface scratches, or dents on the tent shell)
Damage resulting from improper use, accidents, or negligence
Weather-related damage (such as from wind or storms)
Cosmetic changes that do not affect the tent’s functionality
Any modifications or repairs made by the customer without authorization

Kitchen Systems, Sleep Systems & Rooftop Tent Accessories (1-Year Limited Warranty)

For accessories and systems related to cooking and sleeping, Bigtent provides a one-year limited warranty from the date of purchase. Defective products or components will be replaced at our discretion at no additional cost to the customer.

However, this warranty excludes the following:

UV damage to fabric or painted surfaces
Normal wear and cosmetic damage from regular use
Damage due to user error, accidents, or misuse
Weather-related incidents such as storm or wind damage
Changes in appearance that do not affect the product’s performance

Jackery Warranty (2 Year Warranty)

Bigtent Outdoors will replace any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Jackery Warranty does not cover all issues, such as the ones below:

Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
Attempted repair by anyone other than an authorized facility
Any product purchased through an online auction house.
Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

Nanga Warranty (Lifetime Warranty)

Lifetime Warranty: If the sleeping bag needs to be repaired, Nanga headquarters(in Japan) will provide the repair or replacement for defective parts at no cost. The round-trip shipping costs need to be paid by the customers. Use **Support Chat** to get the support for the Nanga Warranty.

Nanga warranty does not cover all issues, such as the ones below:

Damage caused due to the user’s mishandling, abuse, or improper operation.
Damage caused by arbitrary or personal repair or disassemble at an unauthorized service center.
Damage caused by a natural disaster.

Front Runner Warranty

Policy: Please review this page.
Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.

Pelican Warranty

Policy: Please review this page.
Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.

Hydro Flask Warrant

Policy: Please review this page.
Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.