Warranty Policy

General Warranty policy

If you ever experience an issue with one of our products, please contact us via Live Chat, click “Warranty” button, and follow the instruction. We'll do our best to solve the problem as soon as possible.

Note

 This warranty applies only to customers who purchased directly from Bigtent Outdoors or an authorized dealer. Warranty does not cover second-hand purchases and clearance-sale items.

1. Bigtent Direct™ Warranty

Eligibility: Products with confirmed manufacturing defects are eligible for free repair or replacement, in accordance with the manufacturer's warranty policy.

Shipping Costs: Round-trip shipping costs for warranty claims are covered by Bigtent Outdoors Ltd. or the manufacturer.

Exclusions: Warranty does not cover: Damage due to misuse or negligence, unauthorized repairs or modifications, normal wear and tear.

2. Claymore Warranty (2 Year Warranty)

Bigtent Outdoors Equipment Ltd. no longer processes warranty claims for Claymore branded products. For any warranty-related inquiries, please contact the brand directly at www.claymoreoutdoor.com.

Claymore's warranty does not cover:

  • Expired warranty period
  • Misuse or improper handling
  • Unauthorized repairs or disassembly
  • Power supply or cable issues
  • Natural disasters

3. iKamper Warranty

As of March 31, 2025, Bigtent Outdoors Equipment Ltd. is no longer a dealer for iKamper. Warranty claim procedures vary depending on your date of purchase:

🔹 For purchases made on or before March 31, 2025
If you purchased your iKamper product on or before this date, it was during Bigtent's official dealer partnership with iKamper. Therefore, all warranty claims should be processed through iKamper Canada, in accordance with the brand’s global warranty policy.

To request service or assistance, please contact iKamper Canada directly at:
👉 iKamper Warranty Claim

🔹 For purchases made on or after April 1, 2025
All iKamper warranty claims for products purchased through Bigtent Outdoors Equipment Ltd. after this date will be fully supported and processed by Bigtent Outdoors Equipment Ltd.

We are committed to ensuring that customers continue to receive the full benefits of their warranty coverage without disruption. Please rest assured that we will handle all qualifying claims with the same or even better level of care and accountability expected from iKamper.

To begin a claim, please contact our support team:
👉 [Chat with us]


[Bigtent’s Warranty Coverage for iKamper Products]

Roof Top Tents (2-Year Limited Warranty)

Bigtent offers a limited warranty for a period of two years from the date of purchase. During this time, we will provide replacement parts for any manufacturing defects, at our discretion, free of charge. However, installation of these parts is the customer’s responsibility.

Please note that the warranty does not cover the following:

  • UV-related damage to fabric or gel coat
  • Wear and tear from normal use, including cosmetic imperfections (e.g., discolored vinyl windows, surface scratches, or dents on the tent shell)
  • Damage resulting from improper use, accidents, or negligence
  • Weather-related damage (such as from wind or storms)
  • Cosmetic changes that do not affect the tent’s functionality
  • Any modifications or repairs made by the customer without authorization

Kitchen Systems, Sleep Systems & Rooftop Tent Accessories (1-Year Limited Warranty)

For accessories and systems related to cooking and sleeping, Bigtent provides a one-year limited warranty from the date of purchase. Defective products or components will be replaced at our discretion at no additional cost to the customer.

However, this warranty excludes the following:

  • UV damage to fabric or painted surfaces
  • Normal wear and cosmetic damage from regular use
  • Damage due to user error, accidents, or misuse
  • Weather-related incidents such as storm or wind damage
  • Changes in appearance that do not affect the product’s performance

4. Jackery Warranty (2 Year Warranty)

Bigtent Outdoors will replace any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Jackery Warranty does not cover all issues, such as the ones below:

  • Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
  • Attempted repair by anyone other than an authorized facility
  • Any product purchased through an online auction house.
  • Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

5. Nanga Warranty (Lifetime Warranty)

Lifetime Warranty: If the sleeping bag needs to be repaired, Nanga headquarters(in Japan) will provide the repair or replacement for defective parts at no cost. The round-trip shipping costs need to be paid by the customers. Chat with us to get the support for the Nanga Warranty.

Nanga warranty does not cover all issues, such as the ones below:

  • Damage caused due to the user’s mishandling, abuse, or improper operation.
  • Damage caused by arbitrary or personal repair or disassemble at an unauthorized service center.
  • Damage caused by a natural disaster.

6. Front Runner Warranty

7. Pelican Warranty

8. Hydro Flask Warranty